XELANED’s business segment administration services for medium-sized enterprises had specialized itself on offering optimized support and individual service for companies. At the start of the cooperation we define the already existing IT processes as well as your aims and demands to a cooperation. Subsequently we create a service concept oriented on your company and discuss the details with you.
Our all-round service for the middle class covers all important issues of your IT.
1. On-site service
On-site service is a key function when it comes to support in emergencies and hardware failure and is designed to react in such situations quickly and efficiently, in order to provide the best possible support to our clients.
In our service contracts we ensure you our on-site service at response times fixed with you in advance. Together we coordinate all conditions customized on the requirements of your company.
Of course our XELANED specialists are not only on-site when it comes to emergencies, but also when new hardware has to be installed or maintenance is to be performed locally. XELANED is on the way for you Germany-wide to process new installations and maintenance of IT systems. Latest technologies enable our teams in Munich, Berlin or Leipzig to support your company via remote support at any time.
2. User support
XELANED processes its clients’ problems even if it involves the typical 1st level support, for example problems with MicrosoftOffice products or similar. Furthermore we support our clients with user trainings to reduce expenses to a minimum.
Our support team operates according to professional standards and using a ticket system, which ensures a professional handling of your clients’ requests and guarantees the final clarification of incoming requests.
Moreover the training opportunities of XELANED includes offers for end- and key users. Typical contents are trainings for MicrosoftOffice product range or underlying Windows Client operating systems. Our clients are available for group trainings up to 6 persons to favorable conditions.